COVID-19

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The Opportunity for Expanded Client Offerings and Technology Solutions

The Opportunity for Expanded Client Offerings and Technology Solutions

As the realities of the coronavirus pandemic settle in for the business community, conventional wisdom is forming that the operating environment will be forever changed. While it is likely true for financial services generally, and wealth management specifically, that things will never be the same again, the virus and the social distancing response is actually serving as confirmation to the industry, and Sand Hill, that the path we were already pursuing—embracing new technology, expanding service offerings, and re-imagining the client experience—was the right one. Rather than causing disruption, the opportunity to serve you better is the driving force behind our continued investment in technology.

Just like the rest of society, the financial services industry is rapidly adjusting to its new normal. As a whole, Sand Hill and the industry were ready for the shelter-in-place orders after a decade of investment in cloud computing and remote workforce capabilities. Today, most wealth management firms run almost entirely in the cloud with web-based software applications, virtual infrastructure, and mobile accessibility. The great strides in security, such as identity management and encryption, have also allowed firms to move further away from on-premise software and physical servers. Edge computing, which brings processing power and data storage nearer the user and accelerates the speed of increasingly complex hosted software applications, will likely be the biggest benefactor of enhanced investment as firms look to chop down network latency time and conquer bandwidth challenges.

Much has been written in recent years about the role of technology in trading, with quants, algorithmic strategies, and high frequency trading garnering a great deal of press. Quietly though, financial planning has also quickened its pace in recent times as advisors have turned to robust scenario, or Monte Carlo, software packages in place of long-term static and simplistic plans.  Rather than ‘set and forget’ strategies, financial plans and investment strategies for clients can now be updated in near real-time and incorporate developing portfolio, balance sheet, income, and cash flow needs to make better decisions in times of distress. For retirees, small business owners, and those with concentrated portfolios, financial planning software has granted them and their advisors the ability to formulate a response to the evolving circumstances caused by COVID-19.  Moving forward, planning tools will likely continue their upward climb in sophistication with an increasing emphasis on measurements of risk, stress testing of portfolios, and a more thorough understanding of asset correlations. 

Perhaps no part of the wealth management industry has changed as much as the client experience and interaction between client and advisor in recent days. Traffic in most major cities had already been eating away at in-person meetings, but in this environment, clients and advisors alike have found the convenience and connectivity of Zoom and other video meeting tools to be hugely beneficial. Even the commercials currently airing on TV, of the couple walking into a glass-walled office, already seem outdated in just the last month. But this experience—in markets and society—has revealed the importance of human connection. Post-crisis, expect more digital, but not less personal, solutions that allow for frequent interactions with less frictions such as webinars, video statements, and shared computer screen sessions. These will become more prevalent and serve to deepen the mutual understanding between clients and their Wealth Manager.

At Sand Hill, we have anticipated many of these changes and have invested and will continue to invest in the most robust technology and solutions our industry has to offer. We have embraced innovation over the course of our nearly 40-year history and we remain deeply committed to adapting and evolving in these challenging times to provide our clients with the best experience possible.

Articles and Commentary Information provided in written articles are for informational purposes only and should not be considered investment advice. There is a risk of loss from investments in securities, including the risk of loss of principal. The information contained herein reflects Sand Hill Global Advisors' (“SHGA”) views as of the date of publication. Such views are subject to change at any time without notice due to changes in market or economic conditions and may not necessarily come to pass. SHGA does not provide tax or legal advice. To the extent that any material herein concerns tax or legal matters, such information is not intended to be solely relied upon nor used for the purpose of making tax and/or legal decisions without first seeking independent advice from a tax and/or legal professional. SHGA has obtained the information provided herein from various third party sources believed to be reliable but such information is not guaranteed. Certain links in this site connect to other websites maintained by third parties over whom SHGA has no control. SHGA makes no representations as to the accuracy or any other aspect of information contained in other Web Sites. Any forward looking statements or forecasts are based on assumptions and actual results are expected to vary from any such statements or forecasts. No reliance should be placed on any such statements or forecasts when making any investment decision. SHGA is not responsible for the consequences of any decisions or actions taken as a result of information provided in this presentation and does not warrant or guarantee the accuracy or completeness of this information. No part of this material may be (i) copied, photocopied, or duplicated in any form, by any means, or (ii) redistributed without the prior written consent of SHGA.  
Video Presentations All video presentations discuss certain investment products and/or securities and is being provided for informational purposes only, and should not be considered, and is not, investment, financial planning, tax or legal advice; nor is it a recommendation to buy or sell any securities. Investing in securities involves varying degrees of risk, and there can be no assurance that any specific investment will be profitable or suitable for a particular client’s financial situation or risk tolerance. Past performance is not a guarantee of future returns. Individual performance results will vary. The opinions expressed in the video reflect SHGA's or Brenda Vingiello’s (as applicable) views as of the date of the video. Such views are subject to change at any point without notice. You should not treat any opinion expressed by SHGA or Ms. Vingiello as a specific inducement to make a particular investment or follow a particular strategy, but only as an expression of general opinion. Nothing presented herein is or is intended to constitute investment advice, and no investment decision should be made based solely on any information provided on this video. There is a risk of loss from an investment in securities, including the risk of loss of principal. Neither SHGA nor Ms. Vingiello guarantees any specific outcome or profit. Any forward-looking statements or forecasts contained in the video are based on assumptions and actual results may vary from any such statements or forecasts. SHGA or one of its employees may have a position in the securities discussed and may purchase or sell such securities from time to time. Some of the information in this video has been obtained from third party sources. While SHGA believes such third-party information is reliable, SHGA does not guarantee its accuracy, timeliness or completeness. SHGA encourages you to consult with a professional financial advisor prior to making any investment decision.

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